Help & Support

Our team members visit every property in our offer in order to verify the location, neighborhood and the property itself.

Each property has its own listing page where you can see property description, photos, availability dates, prices, features, location, street view and 360 virtual tour (for some properties).

Mostly all our clients reserve their accommodation online based on the offers on our website. We only offer apartment visits for 12+ month lease period. In case you are renting for a longer period we are able to organize a visit to the property with a mandatory prior notice about the day and time of the visit.

Once you find an accommodation that suits your needs you can register your interest in renting it by submitting the form on the listing page or contact us by email.

On the lsiting page of each apartment you can find availability date or you can contact our office.

The Brokerage agreement is a legal document that formalizes the relationship between HomeInZagreb and the tenant and it’s signed digitally upon reservation.

In order to reserve the accommodation and become the tenant, you have to be at least 18 years old. If you are minor, your parents or guardian can reserve it for you.

Yes, reservation can be made by a third person but only with written consent of the “real” client.

Your accommodation is reserved once we receive the full amount of the deposit and the service fee payment. 

We need a copy of official document from each tenant in order to prepare the Brokerage and Lease agreement.

In case you want to cancel your reservation make sure to e-mail us with cancellation details. You can review our cancellation policy in our Terms and Conditions.

The service fee is one-time fee we charge for our services. It includes finding an accommodation according to the needs of our clients, visiting and verifying every property and constant support during the lease period.

It’s paid by bank transfer upon reservation of the apartment along with the apartment deposit.

The service fee is paid prior to arrival along with the deposit when making the reservation of the property.

No, the service fee can be paid only by bank transfer.

Yes, the payment of the service fee is mandatory. The property can’t be reserved without paying the service fee.

The service fee amount is calculated depending on the duration of your stay at the Apartment. We have three options of stay – up to 1 month, up to 5 months, 6 months or more.

Yes, the service fee is paid per person and it is calculated based on the length of stay.

The lease agreement is a legal document that formalizes the relationship between the landlord and the tenant.

The lease agreement is signed on your arrival to the accommodation.

Yes, by Croatian laws it is illegal to rent the property without having the lease agreement.

Of course, we will send you a sample of the lease agreement which will be signed on your arrival to the accommodation. We recommend you to read it and ask us any questions you might have.

The lease agreement is bilingual (Croatian & English).

Yes, upon arrival and singing of the agreement, you will get your paper copy.

Without of the consent of the landlord, the tenant can’t give an accommodation or any part of it to the sublease to third parties.

In case you cancel your agreement prior to its expiration, you may loose your deposit.

The deposit is paid when making a reservation for a property before arrival by bank transfer.

The deposit is refunded at the end of the renting period, usually after the landlord checks the property and ensures there is no damage. Then the landlord makes the deposit refund directly to the tenant either on site or by bank transfer.

No, the deposit cannot be used as rent or utilities payment. All the payments should be done on a regular basis and the deposit is refunded at the end of the renting period.

In case more tenants are making a reservation of a property the deposit is split in equal parts among the number of persons making the reservation, so each person is paying part of the total amount.

If reservation is done by two or more tenants, the property is reserved when the whole amount of the deposit is received.

The deposit can be lost if the tenant decides to leave before the period of the lease agreement ends or if the tenant is not fulfilling the terms of the lease agreement.

In this case, the amount needed to reapir the damage will be deducted from your deposit. In case you pay for repairs during the rental period, the deposit will be refunded in full amount. In case the damage is valued as the same amount as the deposit, the deposit will not be refunded.

In case the repair cost for the damage you made is valued more than your deposit, you will have to pay for the difference.

If someone from your roommates made damage in the property it is up to all the tenants or roommates in the property to come to an agreement. The landlord will deduct the amount from the whole deposit.

The rent is the amount paid usually on a monthly basis for renting the property. The rent stated next to each property refers to monthly rent without utilities or other costs.

The rent is paid at the beginning of month for the following month unless otherwise agreed in the agreement. The first month rent is paid on your arrival to the property no matter of the date of your arrival. 

Being late with rent payment is considered a breach of the lease agreement and it may lead to cancellation of the contract by the landlord and loss of the deposit. Also, the landlord has right to charge you interest rate. We strongly advise not to be late with rent payment no matter of the reason or excuse you may have. In case you know you may be late with rent payment it’s very important to inform us or the landlord about this and state an exact date when the payment will be made.

The rent is paid every month directly to the landlord or by bank transfer to the landlord’s bank account.

No, the rent is paid on a monthly basis.

Exceptionally, rent can be calculated by days if a tenant arrives to the property at the end of a month, if the landlord agrees the rent can be calculated “pro rata” or proportionally by the number of days you are using the property. This is possible only in case the landlord agrees and on the arrival to the property. So leaving several days before the end of the month will not affect the rent amount.

Yes, you can get rent payment confirmation for your rental period. Contact our office and we will issue you an official payment confirmation.

Usually the minimum rental period is 4 months, except for the summer periods when different short term programs are held. In case your renting period is shorter than 4 months you can always inform us and we will try to find accommodation according to your request and needs

In case more persons are renting a property the rent is usually split among the number of persons which rent the apartment. However, in case the tenants agree that the person staying in the bigger room is paying more rent or the persons staying in smaller rooms pay less, it’s completely the same to the landlord who is paying which amount as long as the whole amount of rent is covered on time.

In case one of the tenants is leaving earlier than others at the accommodation which is rented as a whole property the remaining tenants are still responsible to cover the full amount of rent and utilities for the whole property.

There is a difference between renting a room in shared apartment and renting the apartment as a whole.

In case you rent a room in the apartment you have a single contract for yourself an individual renting period and amount of rent for the room, while the utilities for the apartment are usually shared among the tenants, if they are not included in the room rent already.

In case more tenants rent an apartment the amount of rent and utilities is shared among the tenants and the renting period in the lease agreement should be the same for all the tenants, meaning that if someone from the tenants decide to leave earlier the remaining tenants still have to cover the whole cost of rent and utilities in the accommodation.

The utilities can be different in each property but the most common utilities are gas, water, electricity, garbage disposal, communal tax, Internet & TV subscription, heating energy, housing reserves. The number and amount of utility bills are depending on the property size, type and location.

Utilities are usually paid at the end of the month, when all the invoices arrive and when the consumption can be calculated. In case the utilities are part of the rent (utilities included) then the utilities are paid along with the rent according to the lease agreement.

In most of the properties, there are the devices that count your electricity consumption, gas consumption and water consumption so you are able to check your exact consumption.

The average can be different in each property since it is depending on the size, type, location and your consumption. Usually, the average price of utilities for 2 bedrooms apartment is around 150,00€ per month.

Yes, if you are renting a room in the shared apartment the total amount for the utilities will be split by the number of the tenants. Exceptionally, some tenants who are using larger rooms can pay a little bit more than others.

This means your rent and utilities will be separated but the amount you need to pay for the utilities will be fixed for every month.

When renting a property which has utilities included in the rent price, the tenant is paying only one amount at the beginning of every month. This doesn’t mean that excessive consumption or expenditure will be tolerated or included in the renting price.

In the majority of properties in our offer the utilities are paid separately from the rent. Usually the rent is paid at the beginning of every month, while the utilities are paid at the end of the month or at the begining of the next month. The reason why the utilities are paid later than the rent is that the utility bills with exact consumption are arriving by mail several days after the end of the month.

If it’s just a TV or similar it is ok, but for other furniture, you should have consent from the landlord.

In case you informed your landlord and he/she agreed to it of course, your friends or family members can sleep at your place. Have in mind that some landlords charge this additionally and some landlords do not agree to it.

Yes, it’s your responsibility to keep the apartment clean on a weekly basis. No matter if you have cleaning included in the rent or paying extra for cleaning the rooms and common spaces should be kept clean. The most important thing upon departure is that the accommodation is in the same condition as it was at your arrival.

Alcohol abuse or use and possession of drugs within the accommodation is strictly prohibited and punished by Croatian laws. Breach any of this rule will mean immediate expulsion from the property.

Once you reserved your apartment the next step is organizing your arrival. Our team members will contact you in order to set the moving in date. Upon arrival, our agent and the landlord will assist you with moving into the property, give you keys, explain how to use the property and similar.

Our team members can organize pickup service for you. Our partners drivers will welcome you at the airport, bus or train station and drive you directly to your accommodation.

No problem, just make sure to infom our team and we will set up a new moving in date and time.

The final cleaning fee is the amount paid for cleaning the apartment on your departure, the exact amount is different at every accommodation.

If the WIFI or internet is not working in the accommodation please inform the landlord or us immediately about it, it can take 1-2 days for the internet provider to come and solve the problem. The crucial thing is that you inform us fast and we can start solving the problem immediately.

If that situation happens, you can always contact us and we will assist you in getting treatment by a dentist, doctor or other medical support.

If that situation happens, you should immediately call the police and report the case. Also, you always contact us if you need any guidance or assistance.

​In the case of gas, water or electricity malfunction or ​if ​any of the devices is not working you should inform the landlord or us immediately about this matter, so we could solve it as soon as possible.

In case you make any damage at the property you should report it to your landlord immediately, the landlord will organize a repair or you can do it. The damage can be paid immediately or deducted from the deposit, you can also inform us about it.

Despite being part of the EU, Croatia is not part of the Schengen zone.

​Letter of guarantee is a document signed by a guarantor and is used as proof of the purpose of your visit, filled out by the guarantor – a natural or legal person from Croatia. The guarantor can be a Croatian national or an alien with granted residence in Croatia, who receives income or has financial means in Croatia.

The Croatian citizenship is acquired on the grounds of origin, being born in the Republic of Croatia, naturalization or international treaties.

According to the Croatian law and EU laws, registration of stay is mandatory.

Croatia is the 26th-largest European country by area (56,594 km²) and it has 4,3 milion inhabitants.

Yes, Republic of Croatia is a member of EU since 1st of July 2013.

From January 1, 2023, the official currency of the Republic of Croatia is the Euro (EUR).

The official language is Croatian (Slavic origins) and the alphabet we use is Latin.

​Croatia is definitely more expensive than some of its neighboring countries but comparing it to the rest of the EU it is much less expensive.