Privacy Policy

Privacy Policy

Pursuant to the provisions of the Universal Data Protection Regulation (EU) 2016/679 (Regulation), we inform you that the information you provide will be registered in our database and will be processed manually and automatically according to the Regulation and the national legislation defining the implementation of the Data Protection Regulation. Hereby we inform you that the personal data communicated will be incorporated into a database owned by Select home j.d.o.o., Dardska 3, 10000 Zagreb which is operated by brand name HomeInZargeb.

For any matter related to HomeInZagreb’s processing of the data of natural persons, you can contact our Data Protection Delegate at the following email address privacy@homeinzagreb.com

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, username or similar identifier, date of birth, gender, passport or national ID card data.
• Contact Data includes a postal address, email address, telephone numbers, and instant messaging account details.
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments processed to us.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, locale, UTM parameters, attribution parameters, browser plug-in types and versions, and operating system, platform and other technology on the devices you use to access our Site.
• Profile Data includes your username and password, bookings made by you, your interests, the city or property you are interested in, your study course and destination, preferences (e.g. roommate, dates, budget), guarantor information, feedback and survey responses.
• Usage Data includes information about how you use our Site.
• Marketing and Communications Data includes your preferences in receiving marketing from us and third parties and your communication preferences.

We may collect information about you in a number of ways, including:

• Direct interactions.

Most of the personal data we collect about you will be personal data you provide to us. For example, you may give us your Identity, Contact and Financial Data by filling in a form on our Site or if you correspond with us via phone, email, instant messaging service, speak to us at an event or otherwise.

• Automated technologies or interactions.

As you interact with our Site, we may automatically collect Technical Data such as information about your browser, what areas of our Site you visit and what links you click on, browsing actions and patterns. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. We collect this personal data by using cookies and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies and other similar technologies. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

• Third parties or publicly available sources.

We may receive personal data about you from various third parties and public sources as set out below:

• Technical Data from analytics and search information providers;
• Identity and Contact Data from affiliates, referral partners or advertisers on our Site;
• If you log in using social media depending on how you log in we may collect Contact, Identity and Technical Data, including your profile name/username, profile picture, email address and date of birth. The social media information you consent to share with us will be combined with the other information you provide to us or that we collect about you. We will also collect information about your comments, posts and ‘likes’ to allow us to administer our Site and improve the user experience.

We will also keep a record of our conversations with you, whether by phone, skype, IM or in person. We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

CHAT: used to assist those asking questions related to HomeInZagreb services. The data of unregistered users that are received in this way are not reused.

• Data collected: name, email.
• Purpose: To respond to requests for information that the user has made through this channel regarding HomeInZagreb services.
• Conservation periods: the data will be retained until its deletion is requested by the interested party. Once they have been deleted, they will remain blocked for a period of six years at the disposal of the public authorities, judges and courts, for the defence of any possible liabilities arising from the processing thereof.
• Justification: based on the consent given to HomeInZagreb to provide the help requested by non-registered interested parties. Based on the existing legal relationship in the case of registered users.

CONTACT form: for addressing queries related to the HomeInZagreb services in their different forms (questions, I am moving to a property, I want to rent a property, collaborators or other matters).

• Data collected: name, surnames, email, subject, message.
• Purpose: To respond to requests for information that the user has made through this channel regarding HomeInZagreb services.
• Conservation periods: the data will be retained until its deletion is requested by the interested party. Once they have been deleted, they will remain blocked for a period of six years at the disposal of the public authorities, judges and courts, for the defence of any possible liabilities arising from the processing.
• Justification: based on the provision of the consent, HomeInZagreb is entitled to process the data provided by the User through the contact form

REGISTRATION OF OWNERS/PROPERTIES: management of registration requests received through different channels from those owners who decide to request the services of HomeInZagreb.

• Data collected: name and surnames, ID number, type of rental (entire house or rooms), address of the property, monthly price, months of deposit, months of minimum stay, telephone, email and number of properties managed. Additionally, the billing information will be provided, as well as the rules and other optional data provided by the owner, such as the means of payment admitted, registration times for entry and exit days, smoking, admission of pets, bill expenses or taxes included in the rental price or other optional preferences. Information on their homes.
• Purpose: to enable the application for the registration of owners, the announcement of their properties on the HomeInZagreb website and the subsequent management by owners of their portfolios and contracts.
• Justification: the legal relationship for the provision of the service.
• Assignee: After the acceptance of the reservations by the owner, we shall transfer your contact details to the tenant.
• Conservation periods: the data shall be retained for the time necessary for the provision of the service or until you request its deletion. It will, therefore, be retained for the time necessary for the purpose of the processing and, once completed, it may be retained for a period of six years at the disposal of the public authorities, judges and courts, for the defense of any possible liabilities arising from the processing.

RESERVATION FORM: to reserve the property you wish to rent.

• Data collected: city, name, surnames, email, telephone, date of birth, sex, nationality, if you are making the move alone or accompanied, where you will work or study. Data for making payment. Optional data: additional information.
• Purpose: help the user to reserve the right home for his/her needs.
• Justification: the legal relationship for the provision of the service.
• Assignee: we shall provide your details to the owners of the homes that you reserve.
• Conservation periods: the data shall be retained until you rent the home you desire or until you request its deletion. It will, therefore, be retained for the time necessary for the purpose of the processing and, once completed, it may be retained for a period of six years at the disposal of the public authorities, judges and courts, for the defense of any possible liabilities arising from the processing

CLIENT BILLING: management of the billing process with landlords and tenants.

• Data collected: name, surnames, ID or company name, VAT number and bank account number.
• Purpose: manage billing processes with owners and tenants.
• Justification: the legal relationship for the provision of the service.
• Conservation periods: the data shall be retained until the end of the agreement or until you request its deletion. It will, therefore, be retained for the time necessary for the purpose of the processing and, once completed, it may be retained for a period of six years at the disposal of the public authorities, judges and courts, for the defense of any possible liabilities arising from the processing.

POST BOOKING SERVICE: for addressing, mediating and resolving possible incidents that may arise during the beginning of the lease contract.

• Data collected: comments, requests or complaints made by HomeInZagreb’s own clients.
• Purpose: address, mediate and resolve possible incidents or problems after the lease of the property and to avoid situations of fraud.
• Justification: the legal relationship for the provision of the service.
• Assignee: we will transfer data between owners and tenants for the management of incidents.
• Conservation periods: the data shall be retained until the end of the agreement or until you request its deletion. It will, therefore, be retained for the time necessary for the purpose of the processing and, once completed, it may be retained for a period of six years at the disposal of the public authorities, judges and courts, for the defense of any possible liabilities arising from the processing.

REVIEWS / TESTIMONIALS: user comments that are published on the website and that aim to evaluate the degree of satisfaction throughout their stay at the property advertised on HomeInZagreb.

• Data collected: name, age range, country, and review.
• Purpose: to get to know the degree of user satisfaction, and that this may serve as a reference for future users. Likewise, they may be shown on the website itself or other promotional materials.
• Justification: the legal relationship for providing the service.
• Conservation periods: the data will be held until a request for deletion is made on behalf of the applicant. Once deleted, they will remain blocked for a period of six years at the disposal of public administration, judges, and courts, at the service and defense of the possible liabilities resulting from the process.

Registration and Monitoring of Corporate Social Network Accounts: the personal data that you facilitate or provide to official HomeInZagreb social networks when you become a follower.

• Data collected: name, surnames, email, contact telephone number.
• Purpose: following social networks and offering promotions and competitions.
• Justification: provision of consent by the User.
• Conservation periods: the data will, therefore, be kept for the time necessary for the purpose of the processing and once completed, it may be retained for a period of six years at the disposal of the public authorities, judges and courts, for the defense of any possible liabilities arising from the processing.

The user’s rights to access, rectification, deletion, limitation, opposition and portability of their data is recognized. Similarly, they have the right to withdraw consent for the processing of data by HomeInZagreb. At any time, the User may exercise their rights by sending a communication, enclosing a document that proves their identity and expressly indicating the right they wish to exercise, to HomeInZagreb at the address indicated above or by sending an email to the address privacy@homeinzagreb.com

HomeInZagreb has adopted the necessary technical and organizational measures to guarantee the security and integrity of the data, as well as to avoid its alteration, loss, processing or unauthorized access.

The User expressly accepts the content of the legal notice that regulates the provision of the services.

The data requested on the different forms of the Website are strictly necessary to fulfill its request, and the User communicates them voluntarily. The refusal to provide the data classified as obligatory will lead to the non-provision of the service or the impossibility of accessing the service for which it was requested. Likewise, data may be provided voluntarily with the aim of providing the services in an optimal manner. Similarly, in those cases in which third-party data are provided, the User undertakes to inform them of the content of this privacy policy.

The User undertakes to notify HomeInZagreb as soon as possible of any modification or correction of their personal data so that the information contained in the HomeInZagreb Activity Logs is up-to-date at all times. Based on the legitimate interest of HomeInZagreb, the personal data of the User may be used for the establishment or maintenance of commercial relations via any channel, including electronically, with information of interest regarding HomeInZagreb products and services. The User may at any time oppose such processing for a commercial purpose by sending an email to the address privacy@homeinzagreb.com

Update Date: 20 May 2018 © HomeInZagreb, Select Home j.d.o.o.