(+385) 99 5493 937

office@homeinzagreb.com

For Landlords
For Landlords

Compare Listings

  2. Terms and Conditions

Terms and Conditions

Terms & Conditions — Home in Zagreb

Company: Select Home j.d.o.o.
Contact: office@homeinzagreb.com
Effective date: [05.11.2025]

1) What We Are (and Aren’t)

Home in Zagreb (the “Agency”) is a licensed intermediary connecting tenants/clients (“Tenant”) and property owners (“Landlord”). The Agency is not a party to any lease, does not own or manage the listed properties, and does not guarantee availability, condition, suitability, or Landlord performance. The tenancy is governed solely by the Lease between Landlord and Tenant.

2) Key Definitions

“Accommodation”, “Booking Request”, “Offer”, “Service Fee”, “Deposit”, “Lease Agreement”, and “Move-in/Move-out Dates” mean the items shown in the Offer and/or Lease.

3) Booking Flow (Binding)

  • After a Landlord confirms availability, the Agency issues an Offer stating the Service Fee and Deposit.

  • A booking is confirmed only when the Service Fee and any required amounts are paid in full and the Agency emails a confirmation.

  • Preconditions for move-in: all due payments settled, Lease signed, valid ID provided.

  • The Deposit is typically transferred to the Landlord shortly after booking confirmation.

4) Prices, Service Fees & Extras

  • The Service Fee is shown per property in the Offer/website, is due on booking, and is strictly non-refundable once paid.

  • Optional extras (e.g., out-of-hours check-in, on-site assistance, lease annex preparation) are billed as listed.

  • Agency invoices are payable by the due date; statutory default interest may accrue on late payments.

5) Strict Cancellations (Tenant-Focused)

  • Within 48 hours of first payment: full refund minus €50 admin.

  • After 48 hours: Service Fee non-refundable; Deposit non-refundable unless a suitable replacement tenant (approved by the Landlord and Agency) is found; if so, Deposit is refunded minus €50 admin.

  • Less than 14 days before move-in: no refunds of Service Fee or Deposit, save for documented force majeure at Agency/Landlord discretion.

  • After move-in: no refunds except a narrow first-24-hours material non-conformity review; if objectively verified with photos/video, remedies are limited to relocation (subject to availability) or a partial Deposit refund up to 50%. After 24 hours, Lease rules apply; the Agency has no refund or relocation obligation.

6) Tenant Acknowledgements

By booking, the Tenant acknowledges and agrees that:
a) The Agency does not warrant property condition, availability, or Landlord performance.
b) The Tenant must inspect and report issues within 48 hours of move-in (with photos/video). If not reported, the condition is deemed accepted.
c) Utilities may be included, lump-sum, or by consumption; calculation/settlement follows the Lease/Offer.
d) Only listed tenants may reside; no overnight guests and no pets without prior written Landlord consent.
e) The Tenant must maintain cleanliness and due care; damages and abnormal cleaning are the Tenant’s cost.
f) Emergencies are reported to 112 and the Landlord immediately; non-urgent issues are emailed to office@homeinzagreb.com.

7) Payments, Chargebacks & Fraud

  • Pay only via official channels stated in the Offer/invoice.

  • Unwarranted chargebacks or payment reversals may lead to suspension of services and recovery of the Service Fee, bank penalties, and reasonable legal costs.

  • The Agency may cancel a booking without refund if the Tenant breaches these Terms or fails to complete required payments/steps.

8) Communications & Evidence

  • Only email to office@homeinzagreb.com counts for notices/cancellations; messages via apps/social media are not valid.

  • The effective date of any change/cancellation is the date of the Agency’s written email confirmation.

  • The Tenant must retain photo/video evidence for any condition claims.

9) Conduct & Suspension

Professional, respectful conduct is required at all times. The Agency may refuse, suspend, or terminate services where behaviour is hostile, non-compliant, unlawful, or harmful to reputation/operations, or where minimum property standards are not met.

10) Marketing Materials & IP

All photos, videos, descriptions, translations, layouts, and other assets produced by the Agency remain the Agency’s intellectual property and may not be reused or sublicensed without prior written consent.

11) Lease-Level Rules (Short)

  • The Deposit secures Tenant obligations under the Lease and is held/returned per the Lease after all bills/damages are settled; it is not rent unless explicitly agreed in writing.

  • Early termination or serious breach by the Tenant may lead to deposit forfeiture and other Lease consequences (e.g., accelerated move-out timelines).

12) Anti-Circumvention

If a Tenant bypasses the Agency to conclude/extend a lease directly with a Landlord introduced by the Agency, the Agency may apply the applicable fee/contractual penalty and suspend services.

13) Force Majeure

No party is liable for non-performance caused by events beyond reasonable control (e.g., natural disasters, government restrictions). Any refunds are discretionary and exclude Service Fees.

14) Liability & Indemnity (Agency-Protective)

  • The Agency is not liable for: Landlord or Tenant breaches; property defects/maintenance; retained deposits (where Tenant-fault is indicated); missed utilities or services; indirect, incidental, special, punitive, or consequential loss; loss of profit; or loss caused by force majeure.

  • In all cases, the Agency’s total aggregate liability (contract, tort, or otherwise) is capped at the Service Fee actually paid by the Tenant for the specific booking.

  • The Tenant shall indemnify and hold harmless the Agency from claims, losses, costs, and liabilities arising from the Tenant’s breach of these Terms, the Lease, or applicable law.

15) GDPR Summary (Short-Form Notice)

A full Privacy Policy will follow; this is a concise notice for transparency.

  • Controller & Roles. For marketing, inquiries, invoicing and client relations, Select Home j.d.o.o. is the data controller. For lease facilitation, the Agency processes limited personal data to connect parties and draft documents; each Landlord acts as a separate controller for tenancy execution (e.g., registrations, taxes, deposit decisions).

  • Data Categories. Identification and contact data, booking/Offer details, Service Fee/payment records, communication history; for Landlords: property/pricing/availability.

  • Lawful Bases. Contract/pre-contract (Offer, booking, Lease drafting), legitimate interests (fraud/chargeback prevention, service standards, complaints handling), legal obligations (e.g., support for required registrations), and consent for optional marketing.

  • Recipients. Landlords, payment processors, IT/email service providers, and public authorities where legally required. No sale of personal data.

  • Retention. Booking/lease files for the lease term plus applicable limitation periods (tax, accounting, dispute handling). Exact periods will be set in the full Privacy Policy.

  • Security. Reasonable technical/organizational measures; breach notifications where required by law.

  • Rights. Access, rectification, erasure, restriction, portability, objection (including to marketing), and complaint to AZOP. Requests: office@homeinzagreb.com (subject: “GDPR request”).

16) Form, Language, Law & Venue

Documents may be executed electronically; scanned/e-signed copies are valid as originals. Where bilingual, the Croatian version prevails in case of discrepancy. Croatian law applies; Zagreb courts have exclusive jurisdiction.

17) Changes to These Terms

The Agency may update these Terms from time to time. The version effective on the date of your Offer/booking applies to that transaction. Material changes will be communicated on the website or by email.