Because cleaning is subjective and influenced by personal and cultural standards:

• HomeInZagreb cannot be held responsible for every individual opinion about cleanliness.

• The landlord (and their cleaning providers) are responsible for:

  • how the property is cleaned before you move in,

  • any additional cleaning work they decide to perform.

If you are unhappy with the cleaning:

1. Take clear photos.

2. Contact the landlord (and copy the agency).

3. Describe specific issues (for example: “grease on the oven”, “mould in the shower corner”), not just “it is dirty”.

HomeInZagreb will help with communication and try to mediate, but:

• we do not control the cleaning company,

• we do not set a personal or cultural “perfect standard”,

• we cannot guarantee that the landlord will provide cleaning that matches every individual tenant’s expectations.

Practical tips for tenants

• Expect a normal, reasonable level of cleanliness, not a brand-new or hotel-level deep clean.

• If something feels unacceptable, document it immediately and communicate early.

• Do small, regular cleanings during your stay – this protects your comfort and your deposit.

• If you want a higher cleaning standard than what is provided, you can always arrange an additional professional cleaning at your own cost.

• Before move-out, either:

  • clean thoroughly yourself back to move-in level, or

  • book a professional cleaning service if you prefer.

• Take photos after you finish cleaning at move-out as your own proof of the condition.