The landlord and/or their chosen cleaning company are responsible for the cleanliness of the property before you move in.

• HomeInZagreb does not own the properties.

• HomeInZagreb does not perform the cleaning itself.

• HomeInZagreb’s role is to advertise the property and coordinate between landlord and tenant.

This means:

• If you feel the property is not clean enough when you arrive, the landlord or their cleaning company is responsible for correcting it, not the agency.

• HomeInZagreb can help with communication, but we cannot be held responsible for the exact level or style of cleaning.