This is a strict cancellation policy. It applies to:

• the Client Brokerage Agreement (service fee, deposit, booking), and

• the Lease Agreement (your tenancy with the landlord).

In short:

• There is a small flexible window right after payment (48 hours).

• After that, service fees are non-refundable and deposits are only refundable in limited situations.

• After move-in, almost no refunds are possible, except in very specific cases of “material non-conformity” within 24 hours.

• Early termination during the lease has clear financial consequences for the tenant.