“Force majeure” means events beyond reasonable control, such as:

• natural disasters,

• war,

• pandemics,

• government restrictions.

In such situations:

• Neither the landlord nor HomeInZagreb is liable for non-performance caused by these events.

• Any refunds are not guaranteed and are entirely discretionary.

• If any refunds are given, they may include only unused portions of rent and never include the service fee (service fees remain non-refundable).