If you cancel less than 14 days before your move-in date:

• No refund of any kind will be provided:

  • no refund of the service fee, and

  • no refund of the deposit.

The landlord and HomeInZagreb may, at their sole discretion, offer a partial refund only in proven cases of force majeure, such as:

• serious illness,

• border closure,

• natural disaster,

and only if supported by official documents. This is not guaranteed; it is purely discretionary.