If you cancel after 48 hours from the initial payment (and before move-in):
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The service fee is strictly non-refundable.
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The deposit is non-refundable, unless a replacement tenant is found and approved by both:
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the Landlord, and
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HomeInZagreb.
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If such a replacement tenant is approved for the same rental term and conditions:
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100% of the deposit is refunded,
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minus a €50 administrative fee for coordination and transaction costs.
So after 48 hours, the only way to get your deposit back is to have a suitable replacement tenant formally approved.