The service fee typically includes:

• Search and matching based on your request (budget, location, dates, preferences)

• Reservation handling and blocking the apartment/room once approved

• Communication and coordination between you and the landlord (and, if relevant, your school/organisation)

• Support with documents and contracts (Tenancy Agreement, information about rules and procedures)

• Basic check-in assistance and move-in coordination

• Ongoing basic support during your stay for questions related to the tenancy, payments and communication with the landlord

The service fee is separate from rent, utilities and the security deposit.