Finding accommodation in a new city can feel stressful, especially when you are moving to Zagreb for studies, work, or a longer stay. At HomeInZagreb, our goal is to make the booking process clearer, safer, and easier to understand.
1. Choose a Property
Start by browsing available accommodation on the HomeInZagreb website.
When choosing a property, carefully check the important details, including monthly rent, utility conditions, minimum stay, available dates, location, included furniture and equipment, house rules, and registration-of-stay options where available.
Once you find a property that fits your plans, send an inquiry with your preferred move-in and move-out dates, number of people, budget, and any important information we should know.
2. HomeInZagreb Checks Availability
After we receive your inquiry, HomeInZagreb checks whether the property is available for your requested dates.
We also confirm the request with the landlord before the booking can move forward. This step is important because availability can change, and every booking must be accepted before payment instructions are sent.
At this stage, the property is not yet reserved.
3. Booking Request Accepted
If the landlord accepts the request and the property is available, HomeInZagreb will confirm that the booking can proceed.
You will then receive clear instructions for the next steps.
If the property is unavailable or the request cannot be accepted, we can help you check other available options.
4. First Payment Step: Service Fee
The first payment step is the HomeInZagreb service fee.
This fee is paid to HomeInZagreb and covers the booking service, communication, reservation support, preparation of next steps, and guidance through the process.
The service fee confirms that you want to proceed with the selected property.
5. Second Payment Step: Security Deposit
After the service fee is completed, you will receive instructions for the second payment step: the security deposit.
The security deposit is separate from the service fee. It is connected to the reservation and the future stay.
Your reservation is not fully confirmed until the required booking steps have been completed.
6. Reservation Confirmed
Once the required booking payments are completed, your reservation is confirmed.
At this point, HomeInZagreb continues with the next steps, including preparation of the tenancy agreement and move-in arrangements.
You should keep all payment confirmations and written communication for your records.
7. Tenancy Agreement
Before arrival, the tenancy agreement is prepared and sent for review and signature.
The agreement defines the key conditions of the stay, including rent, duration, deposit terms, utilities, house rules, and other important responsibilities.
Always read the agreement carefully before signing.
8. Move-in Arrangements
Before your arrival, HomeInZagreb helps organize the move-in process.
This may include arrival details, key handover information, first rent payment instructions, move-in documentation guidance, registration-of-stay information where applicable, and communication with the landlord regarding practical arrangements.
The goal is to make sure you know what to expect before you arrive in Zagreb.
9. Start of Stay
After move-in, regular stay costs are handled according to the tenancy agreement.
In most cases, rent and regular monthly costs such as utilities or cleaning are paid directly to the landlord, unless otherwise agreed in writing.
HomeInZagreb remains available for support and communication guidance during the stay, but the landlord and renter are responsible for following the signed agreement.
Important Things to Remember
A booking is confirmed only after the required steps are completed.
The service fee and security deposit are separate payment steps.
Rent is usually paid directly to the landlord.
The tenancy agreement defines the official conditions of the stay.
You should always check the minimum stay, costs, availability, house rules, and registration options before confirming a reservation.